Help Centre
How to Use IndiRoute
Guides for your locker, shipping, and personal shopper — plus a way to reach support.
Getting Started
- Open Dashboard and copy your Indian virtual address (including locker ID).
- Use that address at checkout on Indian stores (Amazon.in, Flipkart, Myntra, and others).
- When parcels arrive at our Bengaluru warehouse, they appear in your Locker.
- Ship when ready — IndiRoute measures the parcel; you choose a courier and pay with Stripe.
Tip: keep your locker ID handy — warehouses and courier labels use it to match parcels to you.
Locker Guide
- Open Locker to see packages received for you.
- Weight and dimensions are set by IndiRoute after packing — you cannot edit them.
- Packages can be grouped by our team; when a group is measured, you can Ship & pay.
- Personal Shopper purchases also land in your locker once they arrive at the warehouse.
Shipping Guide
- From Locker, choose Ship All or ship a measured group.
- Review live international rates (estimates use courier chargeable weight).
- Enter your delivery address and pay securely with Stripe.
- After payment, the shipment appears under Shipments. IndiRoute books the courier and adds your Tracking ID.
- Follow progress on Track Parcel using your Tracking ID or IndiRoute shipment reference.
Need a quick estimate first? Use the Shipping Calculator.
Personal Shopper Guide
- Go to Personal Shopper and paste product links from Indian stores.
- IndiRoute sends an itemised quote (buying prices + service fee).
- Pay the quote with Stripe when you are ready.
- We purchase the items and place them in your locker when they arrive.
- Ship from your locker like any other parcel.
Contact Support
Reach us
#218/190, Outer Ring Road, Agara, HSR Layout, Bengaluru 560102
Mon–Sat: 9:00 AM – 6:00 PM IST