Help Centre

How to Use IndiRoute

Guides for your locker, shipping, and personal shopper — plus a way to reach support.

Getting Started

  1. Open Dashboard and copy your Indian virtual address (including locker ID).
  2. Use that address at checkout on Indian stores (Amazon.in, Flipkart, Myntra, and others).
  3. When parcels arrive at our Bengaluru warehouse, they appear in your Locker.
  4. Ship when ready — IndiRoute measures the parcel; you choose a courier and pay with Stripe.

Tip: keep your locker ID handy — warehouses and courier labels use it to match parcels to you.

Locker Guide

  • Open Locker to see packages received for you.
  • Weight and dimensions are set by IndiRoute after packing — you cannot edit them.
  • Packages can be grouped by our team; when a group is measured, you can Ship & pay.
  • Personal Shopper purchases also land in your locker once they arrive at the warehouse.

Shipping Guide

  1. From Locker, choose Ship All or ship a measured group.
  2. Review live international rates (estimates use courier chargeable weight).
  3. Enter your delivery address and pay securely with Stripe.
  4. After payment, the shipment appears under Shipments. IndiRoute books the courier and adds your Tracking ID.
  5. Follow progress on Track Parcel using your Tracking ID or IndiRoute shipment reference.

Need a quick estimate first? Use the Shipping Calculator.

Personal Shopper Guide

  1. Go to Personal Shopper and paste product links from Indian stores.
  2. IndiRoute sends an itemised quote (buying prices + service fee).
  3. Pay the quote with Stripe when you are ready.
  4. We purchase the items and place them in your locker when they arrive.
  5. Ship from your locker like any other parcel.

Contact Support

Reach us

#218/190, Outer Ring Road, Agara, HSR Layout, Bengaluru 560102
Mon–Sat: 9:00 AM – 6:00 PM IST

Send a message